• Built & deployed web application for travel community with over 1 million users with Django/React
• Develop suite of services to add business value to ecommerce & service professionals
• Adapt to different languages, tools & APIs needed for diverse client & platforms
• Build Shopify and WordPress themes & plugins to better suite needs of shop owners & integrate custom functionality
• Collaborate with, organize, mentor & train small team of software engineers to complete larger scale projects
• Manage customer relations & expectations & present clear design & function project proposals
• Leverage economic & design knowledge to help owners create a brand story & strategy
• Manage technical communications with clients & account managers
• Regular troubleshooting of platform & server issues for community of 100+
• Develop & implement efficient Devops workflows

Measurable contributions: Reduced IT phone call time by 150 mins per week, Decreased Workman’s comp claims by advising on ergonomic best practices

• Assisted Supervisor with KPI reports
• Provide exceptional customer service to club members
• Leverage Microsoft Office to track trends and improve personal metrics
• Run real time analysis of money saving opportunities to drive customer retention
• Lead team building exercises and mentored incoming staff

Measurable Contributions: Manage 5000+ household book of business, saved average 3 hours productive time per day by cleaning up and streamlining daily service log