Technical Support Engineer (Python & Django)
After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.
We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.
We are a small, but quickly growing fully remote tech startup. Working as a distributed team allows us to hire the best talent regardless of location. We look forward to learning more about you and how you might fit into our thriving community of initiative-takers and diverse thinkers.
🔌Technical Support at Routable
Being our first technical support engineer at Routable, we’re looking for someone who is technically-savvy, and driven to create amazing experiences for our customers. You would work directly with our customers and our sales, support, and engineering teams to help improve our product. It’s a unique chance to be an advocate for our customers and help improve our incredible product.
🔍Key Areas of Focus
• Become an in-house product expert and champion, supporting our sales, and support teams to ensure our customers’ issues are resolved
• Pair with our engineering team to resolve escalated customer issues
🔭Who we’re looking for:
• You are ownership minded, and able to thrive with autonomy
• You are excited about building infrastructure that facilitates thousands of B2B payments
• You are interested in setting direction for the team and helping guide our engineering vision
• You are a dedicated team player
• You are thrilled about working in a fast-paced, start-up environment (you're not a 9-to-5-er)
💻Need to have:
• 3+ years of experience as a technical support engineer (w/ SaaS is a plus!)
• 3+ years of experience with web applications, REST APIs, Data Integrations or Connectors
• 3+ years experience with Python and Django
• Ability to empathize and effectively communicate with our customers to help diagnose and troubleshoot technical issues
• High attention to detail
➕Nice to have:
• Experience with one of the following: Django, HTML, PostgreSQL, ReactJS, or Redux
• Understanding of payment platforms (ACH, Check, Credit-card, etc.)
Desired Skills
Contact Info
- Company Website: https://routable.com/
