Customer Support Engineer

At Close, we’re building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we’re leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we’ve grown to become a profitable, 100% globally distributed team of 35 high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Technical Customer Support Executive to help us “double down” on the great service experience we provide our customers.

About You

Team Revenue is made up of three teams: Sales, Success, and Support. You’d be reporting to the Support Team Manager.

As a Technical Customer Support Engineer, you would be responsible for handling general support emails sent during European business hours, along with solving more technical requests from our customers. (e.g. Answering detailed questions about our API, and assisting with lead data cleanup and migrations.)

You have experience moving data across the internet by interacting with APIs, cloud-based servers, and Python scripts. You’re comfortable working in a fast-paced remote environment with a small and talented team where you’re supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment.

Requirements:

• Physically based in Western or Central Europe, with a strong preference for GMT+1 or GMT+2 time zones.
• 1 year (or more) of experience using Python.
• High-level of proficiency in the English language, both written and verbal.
• Experience working in a customer facing role (sales, support, hospitality, etc.).

Bonus points if you:

• Can provide us with scripts you’ve written that interact with a SaaS product’s API.
• Have written Python scripts that read/write data from Google Sheets to another database.
• Have experience scraping website data using Python with frameworks/libraries like Requests, scrapy,and/or BeautifulSoup.
• Have experience with sales or sales tools.
• Have experience in a technical support role for a SaaS company.

Key responsibilities:

• Respond to customer support tickets during Western/Central European business hours (GMT+1, GMT+2).
• Provide customer support for the Close API and the customers that interact with it.
• Provide technical support and solutions to the Success and Sales teams.

Contact Info

• Company Website: https://close.com/